Using HITE in Your Agency
HITE is an innovative tool here to help you coordinate care for some of New York’s most vulnerable populations. Below are a few of the ways that HITE can aid in your organization’s professional development and case management services.
HITE User Guides
Patient-Centered Medical Homes (PCMH)
HITE offers on-site presentations for institutions that provide information and
referral services, including hospitals, health centers, community-based organizations,
public agencies, and provider networks. Presentations may be tailored to suit the
needs and schedule of each group. Each HITE session offers:
- An in-depth tour of HITE search tools and features
- Visual supplements, such as a live Web demo, PowerPoint, or computer lab set-up
- A HITE User Guide
Click here to request more information or schedule a presentation. If possible,
please include your preferred date(s) and group size in your inquiry.
Make HITE a regular tool in your organization’s operations by incorporating it into
training and development of new and existing staff. Print or request a HITE User
Guide that can be easily distributed to help staff get started in providing fast
and accurate links to services, including benefits and entitlements, housing, behavioral
health services, financial assistance, and much more.
To print the HITE User Guide, click here.
To request HITE User Guides or brochures, please e-mail firstname.lastname@example.org.
HITE is a valuable tool that can be used to provide patients with referrals to community
resources and meet standards for Patient Centered Medical Home recognition as outlined
by the National Committee for Quality Assurance (NCQA).
New York's 2009 State Budget Agreement included a special program to spur the development
of PCMHs and encourage primary care settings to achieve PCMH recognition by the
NCQA. NCQA provides a specific set of standards for providers working to transition
to a PCMH, which they define as a "health care setting that facilitates partnerships
between individual patients, and their personal physicians, and when appropriate,
the patient's family" and is characterized by the use of "registries, information
technology, health information exchange and other means to assure that patients
get the indicated care when and where they need and want it in a culturally and
linguistically appropriate manner."
One of the elements of
NCQA's PCMH standards is to provide and track referrals to
needed community services for patients and their family members, such as parenting,
health information, mental health and substance abuse treatment, peer support, and
many other services. As the most comprehensive guide of health and social services
in greater New York, HITE is a technological tool that continues to help providers
make community-based referrals faster and more accurately. Additionally, HITE includes
a personalization feature to track frequently used resources and search results,
create new categories, and make notes according to your needs.
For more information on how your agency can use HITE to link community members to
the services they need, contact us at
For more information on Patient-Centered Medical Homes, please click here